With Windows 10 upwards, doing a reboot doesn't guarantee a completely fresh start. Therefore, rather than choosing the Restart option whilst logged in to Windows, we suggest this instead.
Save and close everything.
Press CTRL+ALT+DEL and select Sign Out from the menu.
At that login screen, in the bottom right corner you'll see the power button, click that and select Restart.
Once booted back to the login screen, log back in and hopefully this will have cleared out any stale processes that may have been causing issues.
If there are still issues, submit a ticket by e-mailing [email protected].
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